Our services

Customer support solutions

Many organizations these days are facing the challenge in identifying the most convenient and effective customer support solution. Our customer service system integrates multiple communication channels within a single system and allows businesses to serve their customers in a centralized manner.

Given the realities of today’s world, we will enable you to select only those communication channels that are relevant to you and use them either together or separately, giving your company’s personnel the opportunity to respond to and manage all types of queries not only from their office but also while working remotely (e.g. from home).

CHOOSE THE COMMUNICATION CHANNELS RELEVANT TO YOU

Email

Conversation script writing and management

Phone calls

WebGUI

Automatic dialer

Live chats and social media

API intergration

SMS

IVR

Real time statistic window

SMS & Viber

• A relatively inexpensive and nonetheless efficient marketing tool;

• You will be able to reach your customers quickly and effectively;

• You will build a strong and friendly relationship with your customers;

• You will be able to interact with your sizeable customer base effortlessly;

• You will be able to get all the data you need quickly and conveniently.

Reach your customers quickly and effectively by text with a click of a button.

The service is intended for companies seeking to optimize their business processes and build strong and friendly relationships with their customers.

WHY SHOULD YOU CHOOSE THIS SERVICE?

Short numbers

• You will be able to collect payments for services provided in a simple and convenient way using standard rates, reverse payments, or increased rates.

• You will have the opportunity to generate additional income for incoming calls or texts;

• You will be able to organize projects in an efficient manner, record user messages, and expand your contact database;

• You will be able to collect donations for benefit projects;

• You will make use of additional brand identity development opportunities, making the information easy to remember for your customers.

This service is intended for companies seeking to make information easy to remember for their customers, efficiently organize projects, make payments for services easy and simple, and collect donations for benefit events and projects – all with the help of short numbers (13xx, 14xx, 15xx, 16xx, 18xx and 19xxx).

WHY SHOULD YOU CHOOSE THIS SERVICE?

Phone numbers

• You will be able to choose the number that fits your organization’s needs and use it for marketing or sales activities;

• By choosing a mobile number, you will be able to receive not only calls but also SMS messages from your customers;

• By choosing a 900-line or short numbers, you will have the opportunity to generate additional income for incoming calls;

• By choosing a 700-line, you will not be geographically bound to Lithuania and will be able to use a single phone number for all communication with your customers;

• Choosing an 800-line will allow you to provide information about your goods and services free of charge to the caller;

• Choosing an international phone number of a specific country will make it easier for your foreign clients to decide to get in touch with your company since they will not be charged extra for an international call.

Mobile, landline, 700-, 800-, and 900- line, foreign and short numbers (13xx, 14xx, 15xx, 16xx, 18xx, and 19xxx) numbering services and virtual numbers are intended for companies seeking to customize their communication, make information easy to remember for their customers, efficiently organize and manage their business processes, and make use of various types of payments for goods or services they provide.

WHY SHOULD YOU CHOOSE THIS SERVICE?

Voice calls termination

• You will manage outgoing call flows and control the quality at the level of operators;

• You will have marketing opportunities abroad even without a branch in the country in question;

• You will have the option of recording calls and ensuring their authenticity in accordance with legal regulations in Lithuania, with such records serving as a full-fledged alternative to documents in writing;

• You will be able to set a caller ID that best fits the needs of your business;

• Your data will be completely secure and you will have the opportunity to re-route calls in case of power or network outages or other contingencies.

Manage your outgoing and incoming calls in Lithuania and abroad and effectively implement your business optimization and development ideas.

These services are intended for organizations that struggle to find timely solutions that meet the specific needs of their business and cherish business growth ideas but lack the technical capacity and experience to turn them into reality.

WHY SHOULD YOU CHOOSE THIS SERVICE?

Mobile payments

• You will be able to collect simple and effective payments for goods and services you provide by applying increased-rate fees;

• You will be able to manage all goods/services purchasing data in a timely manner;

• You will expand the contact database of your clients;

• You will benefit from additional brand identity development opportunities;

• You will make information easy to remember for your customers.

Collect payments for goods/services you provide in an effective manner, allowing your clients to make simple and convenient payments via SMS or mobile apps.

WHY SHOULD YOU CHOOSE THIS SERVICE?

Automatic dialer

• You will be able to reach a large number of your clients quickly and effortlessly;

• You will automate your processes;

• You will ensure effective time planning and human resource management;

• You will be able to get all the data you need quickly and conveniently.

• You will be using a highly efficient marketing tool.

WHY SHOULD YOU CHOOSE THIS SERVICE?

The service is intended for organizations seeking to automate some of their operational processes in the area of sales, marketing, administration, and quality control.

Equipment

• You can buy, rent or lease the equipment for your customers support.

• We can offer IP phones, headsets and more equipment from Poly, Yealink, Gigaset, Axtel, Jabra and other.

  Contact us for more information.

Get the equipment you need for customer service.

Contact us

Whether you have a request, a query, or want to work with us, use the form below to get in touch with our team.